Frequently Asked Questions
Answers to Commonly Asked Questions
Services are automatically scheduled approximately 6-8 weeks apart. You do not need to contact us to schedule your services.
Our goal is to provide your Early Spring service within 7-10 business days, weather permitting, after the receipt of your order.
Should you wish to contact us, for any reason, please call 800-286-8505 or email TLC@tlcthelawncompany.com
Business hours are Monday thru Friday from 8am till 5pm
For your convenience, payments may be made by check, money order, or over the phone with a Discover, MasterCard or Visa credit card.
If you chose the ‘Bill Me Later’ method of payment, then you will soon receive a confirmation letter with your monthly payment coupons. The coupons are dated and should be paid accordingly. The coupons do not coincide with your service. There are 8 monthly payments and only 5 service visits or 6 service visits (VA only). Therefore, the coupon amount is the total cost of the services you ordered divided by 8.
You will soon receive a confirmation letter with your monthly payment coupons if you chose the Bill Me Later method of payment.
Along with your confirmation letter you will be sent a letter titled “Dear Valued Customer”. Please read it carefully as it contains the answers to the questions frequently asked by our new clients.
At the time of service, a flag will be left on the front lawn only, and paperwork will be left at your door, along with recommendations on the service provided.
Your entire property will be serviced unless you request otherwise.
If you have a locked gate, please notify us and we will call you the day before your application.
If you have an outside pet, please notify us and we will call you the day before your application.
Please contact us should a problem arise with your lawn between scheduled services. We appreciate you bringing the problem to our attention and there will be no charge should an additional visit be necessary.
What you can expect from TLC - The Lawn Company
Our full season five and six service programs are designed to ensure that at the appropriate intervals, the finest fertilizers, weed and surface insect controls are applied to your lawn.
Fertilizer
We will apply fertilizer with each of your scheduled service visits. Allow seven to ten days for grass to green up. The fertilizer we use is granular, and for best results, should be watered in if there is no rainfall forecasted 3 to 5 days after your service.
Broadleaf Weeds
We will treat broadleaf weeds starting in early spring to mid-fall. We can only treat broadleaf weeds when we see them, and when they are actively growing. After a weed control application allow 7-10 days for weeds to curl and die. Broad leaf type weeds will germinate at different times of the season, we will treat as we see them during your services. There are some problem type weeds that are difficult to control such as ground ivy and violets, these weeds will take a number of applications and an entire season to manage.
Crabgrass
Crabgrass is an annual grassy weed, it germinates in mid to late May as temperatures start to rise. We will apply a pre-emergent crabgrass control with your first service. Our goal is to control 80-85% of crabgrass with this application. Crabgrass usually shows up on the edge of the driveway and thin areas in the lawn, as material “breaks down” due to excessive heat. We will spot treat these areas with your summer services. Allow 10-14 days for crabgrass plants to curl and die.
Insects
The two main types of insects that do the most damage to a lawn are grubs and chinch bugs. We highly recommend that you apply a preventative grub control if it is not on your current program. We will treat for chinch bugs in the summer as needed.